An Update from Trinity Oaks Mortgage Regarding COVID-19
Updated on March 17, 2020
Trinity Oaks Mortgage remains committed to the health and well-being of our staff, customers, trade partners, and communities. We believe that through honest communication and transparency we can work together through the novel coronavirus outbreak.
While this is an unprecedented time in history, interest rates are at all-time lows. It is a great time to purchase or refinance a home! We are committed to serving our customers so currently, our branches and corporate offices will remain open and are operating on their normal schedule. Additionally, you can connect with any of our Loan Officers by selecting “Find a Loan Officer” at the top of our website any time.
We are following guidance from the CDC and local health authorities for enhanced procedures that include:
1. Enhanced Cleaning
Our branch and corporate offices will be cleaned and sanitized on a regular basis. Antibacterial soap is provided at each office for hand washing as well as hand sanitizer.
2. Social Distancing
We love to show our customers how much we appreciate them with handshakes and hugs, however, during this time we will limit ourselves to smiles.
3. Stay Home When Not Feeling Well
We have asked our team to use extra caution when evaluating their own personal health and will
have staff go home if they are not feeling well.
4. Large Events
We’ve postponed large gatherings and meetings until further notice. All one-on-one meetings with our customers will continue.
5. Virtual Options
We provide one-on-one meetings, virtual meetings and electronic signature alternatives for our
customers and are here to serve their needs as a first priority.