Covid-19 FAQ's

An Update from Trinity Oaks Mortgage Regarding COVID-19


Trinity Oaks Mortgage remains committed to the health and well-being of our staff, customers, trade partners, and communities. We believe that through honest communication and transparency we can work together through the novel coronavirus outbreak. 

While this is an unprecedented time in history, interest rates are at all-time lows. It is a great time to purchase or refinance a home! We are committed to serving our customers so our branches and corporate offices are open and are operating on their normal schedule. Additionally, you can connect with any of our Loan Officers by selecting “Find a Loan Officer” at the top of our website any time.

We are following guidance from the CDC and local health authorities for enhanced procedures that include:

1. Enhanced Cleaning 
Our branch and corporate offices will be cleaned and sanitized on a regular basis. Antibacterial soap is provided at each office for hand washing as well as hand sanitizer.

2. Social Distancing 
We love to show our customers how much we appreciate them with handshakes and hugs, however, during this time we will limit ourselves to smiles.

3. Stay Home When Not Feeling Well 
We have asked our team to use extra caution when evaluating their own personal health and will
have staff go home if they are not feeling well.

4. Virtual Options 
We provide one-on-one meetings, virtual meetings and electronic signature alternatives for our
customers and are here to serve their needs as a first priority.

Will COVID 19 precautions delay or impact my closing date?

We will continue to prioritize our current borrower purchases and refinances with the goal of meeting all closing dates. We are in close contact with our 3rd party vendors to do everything possible to ensure all loans close on time.

Can I close on my loan without going into a physical office?

Yes, for most loan types we have tools and processes in place to handle all loan closing steps electronically. Please contact your Loan Officer for more details.

Didn’t find the answer you were looking for? Please submit your question below and we will get back to you within one business day.

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